How SupraES is Handling Offshore Support Amid Covid-19

By Vishal Karpatne Dated:May 7, 2020

The novel coronavirus has seen an unprecedented rise in the past few months. Global economies and productivity have certainly taken a hit; at Supra we aim to mitigate losses and deliver the same inimitable experience while propagating a healthy relationship with our clients.
To stay productive, employees need access to data; business applications; and communication and collaboration capabilities like phone, email, calendar, address book, instant messaging, teleconference, and videoconference.

Following the global COVID-19 outbreak, we have taken fast and decisive steps towards erecting an extensive infrastructure to build an efficient offshore support system.

Making Communication Versatile with MS Teams

With a keen foresight into the current corporate scenario, we have developed our work-from-home infrastructure around powerful collaborative tools like MS Teams. Efficient communication channels build the backbone of a healthy work culture, and we leverage the MS Teams platform to achieve it.

erecting an extensive infrastructure to build an efficient offshore support system.

Making Communication Versatile with MS Teams

With a keen foresight into the current corporate scenario, we have developed our work-from-home infrastructure around powerful collaborative tools like MS Teams. Efficient communication channels build the backbone of a healthy work culture, and we leverage the MS Teams platform to achieve it.

Chats, Meetings and Collaboration

With extensive support for live screen sharing, setting up group calls and meetings, document sharing, and inbuilt team management tools, the MS Teams platform makes group projects and team collaborations much easier and more interactive for the entire project.

Robust Security and Privacy

Powerful security features like multi-factor authentication preventing account theft, real-time encryption of transit data, video and audio recording consent and secure guest access management make MS Teams a powerful cross-platform environment enabling smooth collaboration between even organizations.

Third-party Integration

MS Teams even enables third-party application support to support organizations with an all-inclusive package of productivity. With MS Teams offering advanced capabilities and third-party support from over 400 applications, it performs a pivotal role in upholding general productivity here at SupraES.

Building Your Dashboard

A dashboard is a user interface used to deliver and display organizations’ operations and progress reports on a unified graphical platform, increasing coherence between the different teams working within our organization to deliver products.
An efficient dashboard gives a better look and utilization for your business analytics. Designing an aesthetic dashboard which clocks progress reports, tickets raised, and general performance helps build a positive outlook on business operations.

Ticketing with Jira

Jira is an extensive ticketing tool that allows bug tracking and efficient management of Agile projects. With email notifications, progress reports, issue tracking and customization, and customizable workflows, the Jira software has found immutable utility across all our teams at SupraES be it product management, software development or task management.

Collaborating Repositories with Bitbucket

An efficient version control system is vital towards smooth handling and management of ongoing projects. Integrated with Jira, Bitbucket is a powerful version control software for managing data repositories remotely - providing teams with a unified platform for collaborating on code, testing and deployment.

Collective Document Handling with Confluence

With a multitude of customizable features such as structured page trees, a powerful search, collaborative feedback on a single document, and over a decade of industry exposure, Confluence proves to be a powerful tool for enabling teamwork within an organization.

Elevating Productivity at SupraES

After valuable internal discussions and talks, we have zeroed in on our core processes to deliver critical performance while restructuring our industry standard practices to setup a physically and mentally healthy virtual environment within our organization.
We have taken swift action to develop an efficient work-from-home setup around the powerful MS Teams framework. Its highly customizable collaborative environment has helped keep essential operations at SupraES up-and-running in these hard times.