Application Maintenance and Support

Application Maintenance and Support

In an age of highly competitive commercial environment and swiftly changing business priorities, it is the IT applications that drive the business processes of a company. However, managing diverse application environments is challenging, to say the least.

In lieu of the prevailing economic scenario, it would be sensible for technology decision-makers and executives of a company to use a good percentage of their allocated IT budgets for operations and maintenance of their current applications.

Maximize application efficiency with SupraES!

At SupraES, we have the expertise and knowledge to make sure your applications run proficiently with the assistance of competent maintenance services. There is no doubt that application maintenance plays a crucial role in streamlining business processes and achieving productivity. For that matter, our comprehensive array of capabilities includes,

Incident and problem management
Application re-engineering
Application upgrades
Planned maintenance

A multi-level helpdesk customized to your needs!

We offer a three-tier IT support infrastructure:

Our level 1 support team receives queries– via phone, chat, video calls or social networks. The query is registered by an executive and prioritized accordingly. A detailed description of the issue is noted down. The support executive resolves the issue either directly or passes it on to a support engineer in the succeeding level of support.
Level 2 contains a qualified technical team that examines key performance indicators, manages system troubleshooting and takes care of software installations, configuration issues, and routine maintenance.
This support level comes with a crew of engineers who have thorough understanding of various platforms and technologies utilized in an application. The team has the capability of fixing complicated technical issues by accessing the server. The system engineers can also perform complicated configurations, network and server repairs and database administration.

Why choose us?

Our wide range of services extend across the enterprise application lifecycle – Extending from package implementation and evaluation to migration and upgrades.
Experts at SupraES offer bug fixing, problem management, debugging, troubleshooting and related technical services.
We have a team of professionals that offer numerous solutions to assist organizations in enhancing their applications.
We help companies with ground-breaking application maintenance strategies and solutions.
We leverage our knowledge to deliver skilled alternatives to application maintenance issues

Connect- Join forces- Succeed

Applications that reinforce business initiatives and offer differentiation are extremely crucial to the success of a business. Collaborate with a reliable partner such as, SupraES that can take up the challenge of offering you continued application support and maintenance, in turn helping your business grow.

Insights

We participate in knowledge and technology transfers to promote the resource use.

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